cocoro (Registered as Cocoro Style Ltd) is dedicated to satisfying the needs of our customers. If you encounter any problems please contact us by phone or email.

We will never knowingly sell anything that is not of a high quality - the aim of our company is to sell only items of the very highest quality.

We offer secure payments through PayPal, so please feel assured that your personal details are safe.

By placing an order with Cocoro Style Ltd you have agreed that you have read and accepted our terms and conditions. These terms and conditions do not affect your statutory rights.

Company address:

Cocoro Style Ltd
2 Kingsview
West End Road
High Wycombe
Bukinghamshire
HP11 2PQ
UK

When you place your order you will receive confirmation from us. When we receive confirmation of payment we will send out your goods as soon as possible.

If your item is not in stock, you will be emailed with the option to cancel your order if you would rather not wait.

All our baby clothes and gifts are inclusive of tax.

Credit Card Security is very important to us, we only use recognised reputable payment service providers to ensure your complete transaction safety. We do not capture or store your credit card details on our site. The payment service provider handles all card transactions in a secure encrypted environment. We guarantee your satisfaction.

Privacy Policy

Cocoro Style Ltd will not disclose your personal, credit or debit card information to any third parties. If you join our mailing list please do this with confidence, we adhere to the data protection act and all personal details are kept secure and will not be available to third parties.

Delivery

We aim to dispatch all orders with 72 hours of purchase from our online store subject to availability.

We will make every effort to have the good delivered within the estimated time scale given below, however, occasionally delays may occur that are beyond our control.

Delivery Charges and Times

UK Standard (2-4 Days): £2.95 (FREE for orders over £50)
Europe:  £4.95
World: £5.95

Delivery in the UK will be made by first class post unless next day delivery is specified. Orders received after 3.00pm will not be eligible for next day delivery.

Customs or Import Duties

Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information.

Returns Policy

Should you wish to return any goods, you may do so only in accordance with our cancellation and returns policy.

You must keep goods in the condition in which you received them.

Prior to returning your item, you must contact a member of our customer service team with your request to make a return/exchange on 01494 532165 or by email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it quoting your order reference number.

Please include with your return a copy of your original invoice with your full contact details, stating the reason for return.

After delivery, you may cancel your order (or any part of it) or make an exchange for any reason within 7 working days for items delivered within the UK, or within 14 days for international orders, provided items are unused and in their original packaging, with all labels intact.

You must send returns back by Recorded Delivery to ensure that we receive them. We cannot be held responsible for items that go missing in the post.

We cannot offer refunds on sales or promotional items, though we will be happy to offer an exchange in these circumstances.

We take care to make sure every item we dispatch is in perfect condition. However, if you feel the item you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your legal rights.

This policy does not affect your legal rights

Returns Address:

Cocoro Style Ltd
2 Kingsview
West End Road
High Wycombe
Bukinghamshire
HP11 2PQ
UK

Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.